Terms and Conditions
Shiel Buses - saltirecard Terms & Conditions
These Terms and Conditions apply to the issue and use of a saltirecard issued by Shiel Buses.
Shiel Buses may at any time amend any part of these Terms and Conditions. All revised Terms and Conditions will apply immediately and it is the Customer’s responsibility to regularly review the Terms and Conditions in case there are any changes. A copy of the latest version of the Terms and Conditions will be available at http://shielbuses.co.uk/terms-conditions.
When the Customer uses the saltirecard for travel on Shiel Buses services, they must do so in compliance with the Conditions of Carriage in addition to these Terms and Conditions.
The saltirecard is and remains the property of Shiel Buses at all times.
Shiel Buses may at its sole discretion, at any time and without notice to the Customer, deactivate, cancel or suspend the right to use the saltirecard or refuse to reissue, renew or replace the saltirecard if Shiel Buses has reason to believe that the Customer is in breach of these Terms and Conditions and/or any applicable legislation or regulations. In such circumstances, the saltirecard must be returned to Shiel Buses immediately. Shiel Buses does not accept any liability for the direct or indirect consequences arising from any deactivation, suspension or cancellation of a saltirecard in accordance with these Terms and Conditions.
For the purposes of these Terms and Conditions:
“Conditions of Carriage” means the regulations and terms and conditions of each Participating Operator.
“Customer” means the user of a saltirecard,
“Online Account” means an account created by a Customer who has registered a saltirecard to it.
“Offline Purchase” means the purchase of a saltirecard or a Product to a saltirecard from a Travel Information Centre or at another physical location
“Product” means a Ticket that is loaded to the saltirecard.
“saltirecard” means a transport smartcard with saltirecard branding that can be loaded with electronic travel Products for use on Shiel Buses services and is issued by Shiel Buses.
2. GENERAL CONDITIONS OF ISSUE AND USE OF THE saltirecard
The saltirecard can be used with the sQuid ePurse. Please review sQuid terms and conditions available at https://secure.squidcard.com/customer/sQuidpages/c_terms.aspx
A saltirecard can only be obtained at the time of purchasing a Product and all saltirecards will be subject to a fee which may be waived at the sole discretion of Shiel Buses from time to time.
The person to whom the saltirecard has been issued is responsible for the use of that saltirecard. Anybody found to be using the saltirecard fraudulently may be liable for possible prosecution.
The Customer must have the saltirecard with them at the time of travel. If the Customer is not able to present the saltirecard, they will be required to pay for the journey regardless of any available credit or Ticket validity on the saltirecard.
The Customer must have the saltirecard available for inspection when travelling at any time.
The Customer must show the saltirecard when requested by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device.
Failure to do so may result in the issue of a penalty fare.
Shiel Buses will not be liable for any additional travel costs incurred as a result of the circumstances described above.
Shiel Buses may at its sole discretion withdraw the saltirecard if it believes that it has been intentionally misused, damaged, defaced, altered or tampered with in any way.
Shiel Buses reserves the right to cancel the saltirecard and retain any outstanding value on the saltirecard if it has not been used for a period of 2 years from the date a Product was loaded or otherwise not collected on to the saltirecard.
The saltirecard scheme may be withdrawn at any time at Shiel Buses sole discretion. The Customer will be entitled to a full refund of any remaining value or Ticket validity on the saltirecard and no administration fee will apply where the scheme is withdrawn by Shiel Buses.
3. THE USE OF TICKETS LOADED TO A saltirecard
At the time of travel the saltirecard must be presented to and placed on the electronic reader to verify entitlement to travel. The electronic reader will beep to indicate and or indicate with a green light that it has successfully read the saltirecard and there is a valid Product allowing travel on the service.
The Customer will not be able to travel on the service until the electronic reader has read the saltirecard and validated its travel rights.
saltirecards that do not read or do not have a valid Product will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.
4. ONLINE saltirecard ACCOUNT
Customers with a saltirecard can register for an Online Account via Shiel Buses website.
In order to register for an Online Account, the Customer must supply their name, address, post code, date of birth, an email address and a daytime contact telephone number.
For all new saltirecard’s loaded with a Product online, the saltirecard will be sent to the Customer within 5 working days.
It is the Customers responsibility to ensure that all account details are kept up to date at all time. Shiel Buses cannot be held responsible for issues relating to inaccurate information.
Shiel Buses reserves the right to amend the online application process without notification.
Shiel Buses does not accept any responsibility for unauthorised access to the Customer's saltirecard account unless it is directly caused by Shiel Buses.
Products purchased through the Online Account must be collected and loaded to the saltirecard by using an Electronic Ticket Machine.
It is the Customer’s responsibility to ensure that Products are collected and loaded to the saltirecard.
Shiel Buses will not be liable for any travel costs incurred as a result of the failure to collect and load Products to a saltirecard when purchased online.
Shiel Buses will not be liable for any travel costs incurred as a result of the failure to collect and load Products to a saltirecard on or before the start date of a Product when purchased online.
5. OFFLINE PURCHASES
The Customer may purchase a saltirecard and/or a Product loaded to a saltirecard offline on a vehicle or from a Ticket Vending Machine. It is the Customer’s responsibility to ensure that the saltirecard and/ or Product purchased is correct and errors can only be rectified at the time of sale.
6. REPLACEMENT SALTIRECARDS
In the case of lost, stolen or damaged saltirecards, Customers who have registered their saltirecard to an Online Account can apply for a replacement of their saltirecard. The Customer must notify Shiel Buses immediately.
The Customer’s original saltirecard will be cancelled to prevent any unauthorised use.
A replacement fee of £5.00 will be payable at the time of notifying Shiel Buses.
Shiel Buses will not be liable for any additional travel costs incurred whilst the Customer is awaiting the replacement saltirecard.
Notwithstanding anything to the contrary contained herein, Shiel Buses shall not be liable for any loss, damage, expenses, claims, liability or costs which the saltirecard Customer may suffer or incur in connection with:
- the use or issue of saltirecards, including but not limited to the saltirecard failing to reach the saltirecard Customer by post;
- a refusal to issue or a delay in issuing a saltirecard;
- a saltirecard being “blocked” for a justified reason, including but not limited to the saltirecard being lost or stolen, or if there is suspicion of fraud or misuse;
- any period during which any equipment, software or system fails or is unavailable for processing the saltirecard for payment or collection of credit or Products;
- a delay in refunding any payment made on the saltirecard;
- any loss or damage suffered as a result of the Customer failing to inform Shiel Buses of any change of details or any failure to inform Shiel Buses that the saltirecard has been lost, damaged or stolen;
- any loss suffered as a result of any Product being purchased where a service fails to run for any reason;
- the cancellation of the Customer’s saltirecard by Shiel Buses for any reason.
If a saltirecard Customer cannot travel due to any equipment, software or system for saltirecards failing, the appropriate full fare will be charged. Any such failure should be reported to the Shiel Buses who will investigate the failure.
Shiel Buses shall not be liable to the Customer for any losses they may incur as a result of the Customer failing to notify Shiel Buses of a change in the Customer’s personal details.
Where the Customer has purchased any Product using their saltirecard, Shiel Buses shall have no liability to the Customer if they cannot use their saltirecard due to it or a service not being operational for any reason.